Privacy Policy
Effective Date: September 23, 2026
DiStefano Aesthetics & Wellness (“DiStefano Aesthetics & Wellness,” “DiStefano,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request information, schedule an appointment, or otherwise interact with our website and online services.
This Privacy Policy explains what information we may collect, how we may use it, how we may share it, how we handle information submitted through our website, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
• Your name
• Email address
• Telephone or mobile phone number
• Information submitted through contact, consultation, appointment, booking, or other website forms
• Appointment or service-related information
• Communications you send to us
• Information you provide when requesting information about our services
• Preferences and communication choices
• Any other information you voluntarily choose to provide
Our website may also automatically collect certain technical information when you visit, including your IP address, browser type, device type, operating system, referring website, pages viewed, approximate usage information, and other information collected through cookies or similar technologies.
Please do not submit highly sensitive medical or health information through a general website contact form, ordinary email, website chat, or other communication method unless we specifically instruct you to do so through a secure method.
2. How We Use Information
We may use information collected through our website to:
• Respond to questions, requests, and inquiries
• Contact you regarding requested services or appointments
• Schedule, confirm, modify, or communicate about appointments
• Provide information about our medical spa, aesthetic, wellness, and beauty services
• Communicate with you regarding services you have requested
• Send service-related notifications and other communications you have requested or consented to receive
• Provide customer support
• Maintain and improve our website and online services
• Understand how visitors use our website
• Monitor website performance and security
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws, regulations, legal processes, and professional obligations
We do not use information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. SMS and Text Messaging
If you voluntarily provide your mobile telephone number and separately consent to receive text messages, we may use your mobile number to send the types of messages described in the applicable consent language.
Depending on the consent you provide, messages may include service-related communications such as appointment confirmations, appointment reminders, scheduling or rescheduling notifications, post-service follow-up, and other information related to services you have requested.
If you separately opt in to marketing text messages, those messages may include promotional offers, service announcements, discounts, loyalty communications, referral promotions, or other marketing communications described at the time of consent.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
Providing a telephone number through our website does not, by itself, constitute consent to receive marketing text messages. SMS marketing consent is requested separately where applicable.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our business operations, such as customer service, scheduling, communications, website hosting, or technology services, may be permitted as necessary to provide those services. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of text messaging services as necessary to provide the requested messaging service.
We do not sell or transfer your SMS opt-in information to third parties for their own marketing purposes.
Your SMS consent is not a condition of purchasing goods or services from us.
4. Cookies, Analytics, and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
• Operate essential website functions
• Remember preferences
• Understand website traffic and usage
• Improve website functionality and user experience
• Monitor website performance and security
• Support advertising or marketing activities where applicable
Third-party services used on our website may collect information through cookies or similar technologies according to their own privacy policies and practices.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
5. Service Providers and Third Parties
We may use third-party companies and service providers to help us operate our business and website. These providers may include services for:
• Website hosting
• Website management
• Appointment scheduling
• Customer communications
• SMS and telephone communications
• Email communications
• Analytics
• Payment processing
• Security
• Information technology
• Customer support
These providers may process personal information on our behalf as necessary to provide their services.
We do not authorize service providers to use your information for their own unrelated marketing purposes when prohibited by applicable law or by the terms under which your information was collected.
6. Health and Medical Information
Because DiStefano Aesthetics & Wellness provides aesthetic, wellness, and related services, you may provide information that relates to your health or treatment.
Please use appropriate secure patient communication channels when submitting sensitive health or medical information.
If information constitutes protected health information (“PHI”) maintained by DiStefano Aesthetics & Wellness as a HIPAA-covered entity or business associate, that information may be subject to additional protections under HIPAA and other applicable healthcare privacy laws.
Where applicable, our Notice of Privacy Practices governs the use and disclosure of protected health information.
This website Privacy Policy does not replace or supersede any applicable Notice of Privacy Practices.
7. When We May Disclose Information
We may disclose personal information:
• To service providers and contractors that help us operate our business
• To technology, scheduling, communications, hosting, analytics, and security providers
• When you request or authorize us to do so
• When required by law, subpoena, court order, or other legal process
• When necessary to protect our rights, property, website, customers, staff, or others
• To investigate suspected fraud, abuse, security incidents, or unlawful activity
• In connection with a merger, acquisition, reorganization, sale of assets, or other business transaction, subject to applicable law
We do not sell your personal information for monetary compensation.
We also do not share mobile information or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, communications system, or data-storage system can be guaranteed to be completely secure.
You should use caution when submitting sensitive information online and should not submit information through an unsecured communication method when a secure alternative has been provided.
9. Third-Party Websites and Services
Our website may contain links to websites, booking platforms, social media pages, or other services operated by third parties.
Those third parties may have their own privacy policies, terms, security practices, and data-collection practices. We are not responsible for the privacy practices or content of third-party websites or services.
We encourage you to review the privacy policies and terms of any third-party service before submitting information.
10. Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through the website without appropriate authorization. If you believe a child has provided personal information to us through the website, please contact us so that we can evaluate and address the request as appropriate.
11. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
You may contact us to:
• Ask questions about information you have submitted through our website
• Request correction or updating of contact information
• Ask about communications you are receiving from us
• Withdraw certain communications preferences
• Request assistance regarding your personal information, subject to applicable legal requirements
You may opt out of marketing emails by using the unsubscribe mechanism included in those communications.
You may opt out of SMS messages at any time by replying STOP to the applicable message. You may reply HELP for assistance.
Opting out of marketing communications does not necessarily prevent us from sending service-related or transactional communications that are necessary to provide a service you have requested or otherwise permitted by law.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and appointment records, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and protecting our rights.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and update the Effective Date.
Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
DiStefano Aesthetics & Wellness
7305 Jarnigan rd Suite 110
Chattanooga TN 37421
Phone: (423) 395-2008
Email: info@distefanomedspa.com
Website: https://go.distefanomedspa.com/
Last Updated: September 28, 2026